Privacy Policy
Last updated: 6 May 2025
At Balmy Dove (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit balmydove.store and its associated domains. By using our website, you agree to the practices outlined below.
1. Information We Collect
1.1 Personal Information You Provide
When shopping on our website, you may provide personal details, including:
- Name, email address, and phone number
- Shipping and billing address
- Payment details (processed securely by third-party payment providers)
- Order history and preferences
- Customer support enquiries
1.2 Automatically Collected Information
When you visit the balmydove.store, we may automatically collect:
- IP address and browser type
- Pages visited, time spent on pages, and interactions
- Device type and operating system
- Cookies and tracking data (see Section 3)
2. How We Use Your Information
We use your data to:
✔ Process and fulfil orders, including payments and shipping
✔ Provide customer support and respond to enquiries
✔ Improve our website, products, and user experience
✔ Send updates, promotions, or newsletters (only if you opt in)
✔ Detect and prevent fraud or security threats
3. Cookies & Tracking Technologies
3.1 Essential Cookies
These cookies are necessary for the website to function (e.g., enabling checkout, remembering cart items).
3.2 Analytics & Performance Cookies
We use tools like Google Analytics to understand visitor activity and improve our store’s performance.
3.3 Marketing Cookies
If you accept, we may use cookies to personalise ads and promotions based on your browsing behaviour.
You can manage or disable cookies through your browser settings.
4. Comments & Reviews
When you leave a comment or product review, we collect:
- The information entered in the form
- Your IP address and browser details (for spam detection)
- If using Gravatar, your profile picture may be publicly visible with your comment (see Gravatar’s Privacy Policy).
5. Embedded Content from Other Websites
Our site may include embedded content (e.g., YouTube videos, Instagram posts). This content behaves as if you visited the original website, which may collect data and use tracking technologies.
6. Payment Processing & Third-Party Services
We use trusted third-party providers (e.g., Stripe, PayPal) to securely process payments. Your payment details are encrypted and never stored on our servers.
Shipping services (e.g., Royal Mail, couriers) receive the necessary order details to fulfil deliveries.
7. Data Retention
- Order Information: Kept for tax and legal compliance.
- Account Data (if applicable): Retained until you delete your account.
- Comments & Reviews: Stored indefinitely unless removal is requested.
8. Your Rights Over Your Data
You can:
✅ Request an export of the personal data we hold about you.
✅ Request that we delete your data (excluding legal obligations).
✅ Opt out of marketing emails (unsubscribe link in emails).
9. Security of Your Data
We implement security measures to protect your data. However, no online transmission is 100% secure, so please ensure you take precautions, such as using strong passwords.
10. Changes to This Privacy Policy
We may update this policy as needed. Changes will be posted here with the “Last updated” date.
11. Contact Us
For any questions about this Privacy Policy, contact us at:
📧 Email: hello@balmydove.store
🌍 Website: balmydove.store